What happens to my credit if I cancel?
Everything you have banked stays yours. Cancelling stops the monthly charge, it does not clear the balance, and there is no deadline to spend what is already there. What you cannot do is take it back as cash: membership credit is non-refundable. Cancel by calling the clinic at 480-264-6175.
Can I use my credit and the 15% together?
Yes. They are two separate things and they work in the same transaction. The 15% comes off the menu price first, then your banked credit is applied to what is left. The one case where the 15% does not apply is a new patient offer or other promotional price, which is already discounted below the menu; your banked credit can still be spent on it.
Does my credit expire?
No. There is no expiry date, no use-it-or-lose-it window and no monthly forfeiture. Every dollar you contribute stays available to you until you spend it.
Can my spouse or my daughter use my credit?
Yes. Membership credit is transferable to family members. Tell us at the visit whose treatment it is going toward and we will apply it.
Can I switch between the two levels?
Yes. Call the clinic at 480-264-6175 and we will move you. The new amount takes effect on your next billing date, and everything already banked at the old level stays exactly where it is.
Can I pause my membership?
Yes. Call 480-264-6175 and we will freeze the billing. Your banked credit is untouched while it is paused, and you can restart whenever you are ready.
What is not covered?
Membership credit and the 15% apply to aesthetic services only. They do not apply to peptide therapy, testosterone replacement therapy, hormone optimization, weight management, therapeutic plasma exchange (PlasmaRestore™), IV and injectable therapy, NAD+ IV therapy, or lab and biomarker testing. Those are health optimization services, and they are priced separately.
What if my treatment costs more than my balance?
You pay the difference at the visit, on the card you have on file or any other way you prefer. There is no requirement to wait until your balance covers a whole treatment, and most members do not.
How do I join?
In clinic, at a treatment visit. Book an appointment and we will set the membership up while you are here. There is no online signup and no payment is collected on this site.
Is the membership worth it for me?
It depends on how often you come in. The membership makes sense if you are treating three or four times a year and would rather spread the cost across the months in between. If you are a new patient booking a first visit, our new patient offers are usually the better deal on that visit, and we will say so. The 15% is what makes the membership pay off over a year of regular treatment.